Conflict Resolution Scenario

Tools: Adobe Captivate, Adobe Creative Cloud (Photoshop, Illustrator, Audition) Google Tools (Docs, Slides), Eduongo (LMS), TeamGantt (project management platform)

Skills: Collaboration with Subject Matter Expert (SME), collaboration with Instructional Design team, adult learning theory, storyboarding, instructional design, eLearning development, visual design, video and audio creation and editing, collaboration with Graphic Designer

Client: KeelWorks Foundation, a non-profit foundation that provides online career and work skill development for endemically disadvantaged communities. The executive director has provided permission to include this work in my portfolio.

At KeelWorks, my instructional design team was tasked to create an eLearning course on conflict resolution. The target audience is vulnerable populations, including felons, refugees, recovering addicts, and others who do not have the skills necessary to enter the workforce through a traditional path. The conflict resolution course is part of a broader program including courses on communication, critical thinking, problem solving, and goal management.

My instructional design team at KeelWorks was small so while I worked collaboratively with other instructional designers, project managers, graphic designers, and SMEs, I was engaged in every part of the design and development process for the conflict resolution course. For this particular piece of the course, the introductory scenario, I was the sole designer and developer.

My Process:

The initial phase in developing the scenario involved working with the SME to identify the types of conflict that would require a third-party facilitator. I then wrote the scenario script and preliminary storyboard. Once it was approved, I moved on to the next step which was taking the pictures.

I took photos rather than working directly with video in order to make it easier to edit the content based on feedback from the SME. Additionally, I took background shots without the actors to have more flexibility in shot composition. I edited the photos, including recomposing shots by removing backgrounds and repositioning the actors, in Adobe Photoshop.

Next, I requested voice recordings based on the scripts I authored. I took on the role of the narrator. I used Adobe Audition to edit the recordings to enhance sound quality, eliminate background noise, and trim blank spaces. I also added a music track as part of the introduction and adjusted sound levels accordingly. The edited photos and audio tracks went into the revised storyboard for final SME approval.

Once aproved, I imported everything into Adobe Captivate for video creation. I made final adjustments to the timing and synchronized the audio with the slides. I exported the project from Captivate into an mp4 file and imported it into YouTube where I added subtitles. This is the final version that was used in the introduction to the course.

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